Sarah Palin: website fail

I know Sarah Palin, John McCain’s vice-presidential candidate, was a total stranger to about 99% of the US population (not counting Alaska of course), not to mention no one had ever heard of her outside of the United States. Now that she’s in the...

Why you need to educate your customers…

… even when they’re not technical at heart! The illustrations below depict a situation I have already run into: when you leave your customers and stakeholders hanging without clear knowledge of where or how to get reports, you get yourself sucked into...